Skip to end of metadata
Go to start of metadata

Number

Date

Problem Description

Solution

Date Solved

1

26th October 2011

Rhoda's Phone Not Connecting to the Wireless Network

Reset WI-FI phone settings

27th October 2011

2

8th Nov2011

Lagat's/Rhoda's Phone not refreshing

Uninstalled and reinstalled Clinic

10th Nov 2011

3

17th Nov 2011

Roys' Phone has the error "Kindly move to get a stronger signal to AMRS" "If you try again and it fails, AMRS is probably down."

Uninstalled and reinstalled Clinic

December 2012
|

4

9th December 2011

Shirleys' phone screen cracked

Using Mary's phone for the time being

12th/January 2012
|

5

12th January 2012

Viola Bor Phone Not Connecting to the Wireless Network

To uninstalled and reinstalled Clinic

6

December 2011

Roys Phone switch spoilt

Awaiting Solution

7

30th January 2012

Phones not working

Awaiting Solution

8

11th June 2012

Kelvin's Phone - 'Bad Data Request Error'

Awaiting Win's Intervention

9

26th June 2012

Roy's Phone  - 'Bad Request Error

Cleared the ODK Memory and put back the settings

10

1/08/2012  

Chemwachar's phone was having low network* *

restarted the phone and wifi.

11

13/08/2012

Bartenge's Phone had 'Bad error request'

Cleared the ODK Memory and put back the settings

12

20/08/2012

module 1 phones had network problem

i restarted router and everything was solved

13

22/08/2012

There was network problem in all module2 phones.

Found out that whenever there is network problem in module 2 phones there is also Amrs connection problem in module 3. Solution solve AMRS connection in Module 3.



14


15




16


17




18





19




.



05/09/2012


10/10/2012




01/ 11/2012


01/11/2012




5/11/2012





12/11/2012













Ann's phone has problem with charging system and its very slow and sometimes hangs

Chemwachar Phone  - Bad error request 400




Chemwachar Phone - Bad error 401


Kari phone connecting to Wi-Fi but not downloading patients



Kipsang  phone connecting  to Wi- Fi but you are able to download patients and Mamlin phone dint have ODK Clinic



Batrenge switch on / off button not functioning

Roy's Phone  - 'Bad Request Error

she shuts down by removing the batter as we are still looking for long term solution.


Go to setting , applications, Manage Applications , ODK clinic,  then clear data, then re set User-name, Password, Pin, Summary ID, Location ID, Printing status, Provider name, Provider number and Provider Site.


Password was wrong , keyed the correct password


Went to Wi- Fi settings, Wireless & network, selected Module 1 and pressed forget network, key in Module 1 password and press connect. Module 1 was connected went back to ODK Clinic put password pressed refresh button and i was able to download patients.

 Reset Factory Settings, Enable the Wi – Fi then Connect to another phone or Hotspot to test Wi – Fi , Download file Manager , Connect to Laptop or Pc and Copy ODK Clinic.apk Unplug the phone from the PC,  Using file manager to explore ODK Clinic.apk finally Install ODK Clinic. apk.


Changed setting of Mamlins phone, and gave the phone to Bartenge to use it.



Pending


01/11/2012




01/11/2012

Cleared the ODK Memory and put back
the settings

  • No labels